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Returns

If you have changed your mind about keeping your purchase, you can return it for free and receive a refund for the vast majority of products.

Please contact us within 14 days of receiving your order and we will arrange to pick up the jewellery and deliver it back to the designer. Once it has been received by the designer, we will issue a refund.

Notify us of a refund by completing the contact form or by using one of the methods below:

Email: concierge@jewelstreet.com

Call: +44 (0) 1237 439101

Can I return a piece of jewellery?
To return an item it must be unused, undamaged and within its original packaging. JewelStreet offers a free returns policy within 14 days of receiving your order, however this does not apply to certain items of excluded jewellery, which are outlined below. Please be aware that the goods need to be sent back to the Boutique of origin within 14 days and meet the requirements detailed below to be eligible for a refund.

Return items will be checked by the Boutique to confirm that they have been returned unworn and in the same condition as they were sent. Following this, your payment will be refunded back to your original payment method.

Which products are excluded from the refund policy?

The following items are excluded from our refund policy and cannot be returned:

  1. Personalised items, bespoke items, customised items and items that have been made to order.
  2. Earrings, for safety and hygiene reasons.
  3. Items that have had their security tag removed.
  4. Items that have been worn or are not in the same condition as when they were shipped.

How do I know if I can return a product?
Each designer determines whether an item is returnable or not, to check if the product you are buying is returnable look under the 'Shipping & Returns' section of the product page.

What if the jewellery was broken or faulty?
In the rare situation where your order is received broken or faulty, please contact our Concierge team and we will look to get a replacement shipped to you as quickly as possible. You will need to send back the original piece; if the faulty item is not received, you may be invoiced for the replacement.

Read Full Returns Policy

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