Terms And Conditions
Acceptance of terms
We may update these Customer Terms (and the documents referred to in them) from time to time and will notify such changes to you by uploading them on the Site. You should review the Customer Terms periodically for changes. By using the Site you agree to be bound by these Customer Terms. If you do not agree to these Customer Terms then please do not use the Site.
1. About us
The Site is operated by JewelStreet Ltd ("we"). We are registered in England and Wales under company number 8105128 and with our registered office address at:
2nd Floor Suite
94 Whiteladies Road
2. Accessing our site
Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide through the Site without notice. We will not be liable if for any reason the Site is unavailable at any time or for any period.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Customer Terms.
3. Intellectual property rights
We are the owner or the licensee of all intellectual property rights contained in the Site and in the material published on it. All such rights are reserved.
You must not use any part of the materials on the Site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you breach these Customer Terms, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
We respect the intellectual property rights of others and we ask our designers to do the same. If you are aware that any of your intellectual property rights have been infringed on the Site, please contact us to report the concern.
4. Description of JewelStreet's service
JewelStreet acts a Disclosed Agent connecting designers to customers. A Disclosed Agent acts in the name of the Principal, the customer is aware that they are dealing with an agent of the Principal. The supply of the goods / service takes place directly between the Principal and the customer. JewelStreet does not make a supply to the customer; JewelStreet supplies its service to the Principal.
Please note that when you decide to purchase goods and/or services the resulting legal contract is between you and that designer and such contract shall compromise of these Customer Terms, the email confirmation of your order and the applicable details on the product page and you agree to be bound by all such provisions.
You should carefully review the Customer Terms (including, without limitation, the Standard of Service), the email confirmation of your order and the applicable details on the product page in relation to the order. If there is any conflict or inconsistency between these Customer Terms and the email confirmation of your order or the applicable details on the product page, these Customer Terms shall prevail to the extent of the conflict or inconsistency.
We cannot give any undertaking, that goods and/or services you purchase from designers through the Site will be of satisfactory quality, and this and any other such warranties (whether expressed or implied) are disclaimed by us absolutely to the fullest extent permitted by law. This disclaimer does not affect your statutory rights against the designers. Where you order goods and/or services through the Site we may disclose your customer information related to that transaction to the relevant designer.
We do not review or control, and are not responsible in any way for, listings provided by designers and at no time do we possess any items offered for sale by designers through the Site.
5. How contracts are formed between you and designers
Each order you place shall be deemed to be an offer by you to purchase the goods and/or services specified within it subject to the Customer Terms and the applicable details on the product page.
No order shall be deemed to be accepted by the designers until the designers issue an email acknowledgement of order. The contract between you and a designer will relate only to those goods and/or services notified in the email acknowledgement of order.
6. Payment methods
Purchases may be paid for using a debit or credit card through our online payment facility. All prices shall be shown in your selected currency and payable in that currency. You accept that some banks may charge you an additional fee for international transactions. You accept that product prices in your selected currency do not vary according to your location; delivery charges will vary depending on the destination. For delivery destinations within the EU prices include VAT or other sales taxes where applicable. For delivery destinations outside the EU, prices do not include VAT or other sales taxes.
7. Refusal of transaction
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.
8. Delivery arrangements
Your shopping basket on the Site displays the goods you have chosen, the designers who shall provide them and details of postage and packing. The delivery costs for each designer vary according to the delivery methods they offer. Any delivery times quoted are in working days.
9. Import regulations and duty
If you order goods from our Site for delivery outside the country of origin, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the goods or services are destined. Please note that items may not be deliverable overseas due to local law and it shall be your responsibility for any failure to deliver the goods overseas due to local law. We will not be liable for any breach by you of any laws.
If you wish to discuss or organise a return, exchange or refund of any non-cancellable item purchased through the Site (see below for a description of non-cancellable items), please contact JewelStreet, via [email protected] or call +44 (0) 117 933 9501.
Which products are excluded from the refund policy?
The following items are excluded from our refund policy and cannot be returned:
- Personalised items, bespoke items, customised items and items that have been made to order.
- Earrings, for safety and hygiene reasons.
- Items that have had their security tag removed.
- Items that have been worn or are not in the same condition as when they were shipped.
You may link to our home page on the Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. The Company expressly reserves the right to revoke the right granted in this clause for breach of these Customer Terms and to take any action it deems appropriate.
Our Site must not be framed on any other website, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission at any time.
The Site provides links to other websites for your information. If you use these links, you leave the Site. We have not reviewed these third party websites and we have no control over such sites or resources. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Site, you do so entirely at your own risk. We accept no responsibility for third party websites or for any loss or damage that may arise from your use of them including the group gifting application which is provided by a third party.
12. Viruses, hacking and other offences
You must not misuse our Site by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
We will not be liable to you for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.
If we fail at any time to insist upon strict performance of any of your obligations under these Customer Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Customer Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
If any of these Customer Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
15. Entire agreement
These Customer Terms and any documents expressly referred to in them constitute the entire agreement between us and supersedes and extinguishes all previous drafts, agreements, arrangements and understandings between us, whether written or oral, relating to its subject matter. Each of us agrees that neither we nor you shall have any remedies in respect of any representation or warranty (whether made innocently or negligently) that is not set out in these Customer Terms or any documents expressly referred to in them. Neither of us shall have any claim for innocent or negligent misrepresentation based upon any statement in these Customer Terms and any documents expressly referred to in them.
16. Force majeure
Where we or a designer are prevented from or delayed in carrying out obligations under these Customer Terms due to circumstances beyond our or the designer's reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to the designer's workforce), or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then either our or the designer's (as the case may be) performance of its obligations shall be postponed for the period of time that the circumstances continue.
17. Law and jurisdiction
Contracts for the purchase of goods or services through our Site shall be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England.
General comments about the Site are welcome. Complaints about a specific designers, goods or services may also be passed on to the designer via JewelStreet.
19. Other applicable terms and conditions
If you purchase or receive a JewelStreet gift voucher these Customer Terms and the gift voucher additional terms and conditions shall apply to the purchase and use of such gift vouchers.
Gift vouchers: special terms and conditions
By purchasing and/or redeeming a gift voucher you will be deemed to have read and understood these terms and conditions and agree to be bound by them.
The terms and conditions on the Site shall apply to gift vouchers. If and to the extent there is a conflict or inconsistency between the terms and conditions of the Site and these gift voucher terms and conditions, the gift voucher terms and conditions shall prevail to the extent of the conflict or inconsistency. The defined terms used in the Site terms and conditions shall also apply to these gift voucher terms and conditions.
JewelStreet.com gift vouchers can be redeemed only on JewelStreet.com towards the purchase of items currently featured on our Site.
Gift vouchers are an arrangement between you and us or the gift voucher holder, and not the designers using JewelStreet.com. Gift vouchers cannot be redeemed on the individual websites of any designers on JewelStreet.
Gift vouchers cannot be purchased in conjunction with any other goods on JewelStreet.com in the same transaction.
Gift vouchers cannot be used to purchase other gift vouchers.
The maximum value of gift vouchers that can be purchased in any one order is £2000.
One or more gift vouchers can be redeemed against a single order.
We shall not be responsible if a gift voucher is lost, stolen, damaged, impaired, corrupted, destroyed, deleted or used without permission.
We cannot be held responsible for gift vouchers that cannot be delivered due to the recipient's spam filters, firewalls, capacity of the mailbox or any other factors outside of our control.
Gift vouchers are non-returnable, non-refundable and not for resale. Gift vouchers cannot be redeemed for cash and are not transferable or assignable.
Gift vouchers must be redeemed within one year of the date of dispatch by us and will expire after such date.
These gift vouchers are provided and operated by JewelStreet Limited (trading as JewelStreet).
2nd Floor Suite
94 Whiteladies Road
Registered company number 8105128.
Promotional code terms and conditions
By using a promotional code you will be deemed to have read and understood these terms and conditions and agree to be bound by them.
The terms and conditions on the Site shall apply to promotional codes. If and to the extent there is a conflict or inconsistency between the terms and conditions of the Site and these promotional code terms and conditions, the promotional code terms and conditions shall prevail to the extent of the conflict or inconsistency. The defined terms used in the Site terms and conditions shall also apply to these promotional code terms and conditions.
JewelStreet.com promotional codes can only be used on JewelStreet.com and towards the purchase of items currently featured on our Site excluding delivery charges.
Promotional codes are an arrangement between you and us and not the designer using JewelStreet.com. Promotional codes cannot be used on the individual websites of any designer on JewelStreet.com.
Promotional codes cannot be used in conjunction with the group gifting payment option, with any other offer on JewelStreet.com in the same transaction, or for the purchase of gift vouchers.
The discount associated with a promotional code is applied to your entire basket, excluding any delivery charges. Promotional codes are a combination of letters and numbers, e.g, TAGHJ1213141, and should be entered on the payment page during checkout for the discount to apply.
Each promotional code will have a limited time period in which to be used and/or a maximum number of orders per code. The code will be invalid once these limits have been reached. Specific terms and conditions for each promotional code setting out these limits can be found in the communication you received with the code itself.
JewelStreet.com reserves the right to suspend, change or cancel any promotional code, at any time, in the event of circumstances arising which make it necessary to do so. JewelStreet.com may update these terms from time to time and reserves the right to add additional terms and conditions for specific promotional codes as and where necessary. You should review the promotional code terms and conditions periodically for changes.
Promotional codes have no cash value, cannot be transferred and cannot be forwarded or reassigned.
Any refund you may be entitled to receive will not include the redemption value of the promotional code. You will receive no more than the amount you paid towards the final basket price.
These promotional codes are provided and operated by JewelStreet Limited (trading as JewelStreet):
2nd Floor Suite
94 Whiteladies Road
Registered company number 8105128.